Last Updated: May 30th, 2023

Welcome to iLoRetreat.com (the “Website”), operated by iLo Aps (“we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit and interact with our Website. We are committed to protecting your privacy and complying with the applicable data protection regulations, including the General Data Protection Regulation (GDPR). By accessing or using our Website, you consent to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information:

When you visit our Website, we may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide. We collect this information for the purpose of providing you with the services you have requested, managing your account, and improving your user experience.

1.2 Payment Information:

If you make a booking or reservation through our Website, we collect payment information necessary to process your transaction, such as your credit card details, billing address, and other payment-related details. We use third-party payment processors who comply with industry standards to securely handle your payment information. We do not store or retain your complete payment information on our servers.

1.3 Usage Data:

We may also automatically collect certain information about your device, browsing actions, and patterns, such as your IP address, browser type, referring/exit pages, and the dates and times of your visits to the Website. This information is used to analyze trends, administer the site, track users’ movements around the Website, and gather demographic information.

1.4 Cookies and Similar Technologies:

We use cookies and similar tracking technologies (e.g., web beacons) to track your activity on our Website and remember your preferences. Cookies are small files stored on your device that allow us to enhance and personalize your online experience. You have the option to consent to the use of cookies when you visit our Website and can manage your cookie preferences through your browser settings.

2. Lawful Basis and Purpose of Processing

2.1 We process your personal information based on the following lawful bases:

• Performance of a contract: We process personal information necessary for the performance of the services you have requested, including booking accommodations and managing your account.
• Consent: We may seek your consent for specific processing purposes, such as sending marketing communications or collecting sensitive personal information.
• Legitimate interests: We may process personal information based on our legitimate interests, such as improving our services, enhancing security, and preventing fraud.

3. Use of Information

3.1 We use the information we collect for the following purposes:

• To provide, maintain, and improve our Website and services.
• To process your bookings, reservations, and payments.
• To communicate with you about your bookings, inquiries, or requests.
• To send you marketing communications with your consent.
• To personalize your experience and offer tailored content and recommendations.
• To analyze usage trends and preferences and perform data analytics.
• To detect, prevent, and address technical issues, fraud, or security breaches.
• To comply with legal obligations and enforce our terms and policies.

4. Disclosure of Information

4.1 We may share your personal information with the following parties:

• Service providers: We may engage trusted third-party service providers to assist us in operating our Website and delivering services to you. These providers have access to your information and are obligated to use it only as necessary to perform their services.
• Business partners: We may share information with our business partners to offer joint promotions, co-branded services, or other collaborative endeavors. Your information will only be shared with your consent.
• Legal purposes: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect our rights, privacy, safety, or property, as well as that of our users and the public.

5. Data Transfers

5.1 If you access our Website from a country outside the European Economic Area (EEA), your personal information may be transferred to servers located within the EEA for the purposes described in this Privacy Policy. We ensure that such transfers comply with the applicable data protection laws.

6. Data Retention

6.1 We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.

7. Your Rights

7.1 You have the following rights regarding your personal information:

• Right to access: You can request access to the personal information we hold about you and receive a copy of it.
• Right to rectification: You can request that any inaccurate or incomplete personal information we hold about you be corrected or updated.
• Right to erasure: You can request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: You can request the restriction of the processing of your personal information under certain circumstances, such as when you contest its accuracy or object to the processing.
• Right to data portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format and have it transferred to another data controller where technically feasible.
• Right to object: You can object to the processing of your personal information based on legitimate interests or direct marketing purposes.
• Right to withdraw consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

8. Data Security

8.1 We take appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing. We regularly review and enhance our security measures to ensure the ongoing confidentiality, integrity, availability, and resilience of our systems and services.

9. Contact Us

9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us using the information below:

email:hello@iloretreat.com

10. Updates to this Privacy Policy

10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated version on our Website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically for any changes.

By using our Website after the effective date of any update, you acknowledge and agree to the revised Privacy Policy.