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Terms & Conditions

Package Description: The vacation package offered by Ilo includes all services and accommodations as described in Ilo’s advertising materials, including but not limited to hotel stays, meals, and activities. Childcare services limited to 5 hours a day are also provided with a ratio of one nanny to three children. Flights and transportation are not included in the price.

Prices: The prices of the vacation packages offered by Ilo do not include flights and transportation and are inclusive of all applicable taxes and fees for the remaining services, including the childcare services limited to 5 hours a day. Ilo reserves the right to change the prices at any time without prior notice.

Payment: The customer must make full payment for the vacation package within the terms agreed at the time of booking with Ilo. Ilo accepts a variety of payment methods, including credit cards and bank transfers. The customer may choose to pay either a deposit of 20% of the total price at the time of booking, with the remaining amount due 14 days after the deposit, or pay the full amount upfront.

Cancellation and Refunds: According to the EU Consumer Rights Directive, the customer has the right to cancel the vacation package within 14 days of booking without incurring any charges. If the customer cancels the vacation package offered by Ilo outside of the 14-day cooling-off period, Ilo may retain a portion or all of the payment made, depending on the timing of the cancellation. Ilo’s refund policy is subject to EU consumer protection laws and regulations, which require that the customer be refunded in a timely manner, using the same payment method as the customer used to make the original payment.
Changes and Modifications: Ilo reserves the right to make changes to the vacation package if necessary, due to circumstances beyond its control, such as weather conditions, changes in government regulations, or other factors. If such changes significantly affect the nature of the package, Ilo will offer the customer the option to modify the booking or cancel the booking and receive a full refund in accordance with the EU Consumer Rights Directive.

Travel Documents: The customer is responsible for obtaining all necessary travel documents, including passports and visas, and for arranging and paying for their own flights and transportation.

Childcare Services: The childcare services offered by Ilo are limited to 5 hours a day with a ratio of one nanny to three children. The customer is responsible 
for ensuring the safety and wellbeing of their children during the childcare services.

Liability: Ilo is not responsible for any damages or losses incurred by the customer during the vacation, except in cases of gross negligence or wilful misconduct on the part of Ilo.

Dispute Resolution: Any disputes arising out of or in connection with these terms and conditions will be resolved in accordance with the laws of the European Union and the jurisdiction of the courts of Poland, where Ilo is registered.

Entire Agreement: These terms and conditions constitute the entire agreement between the customer and Ilo and supersede all prior agreements and understandings, whether written or oral, relating to the purchase of the vacation package.

T& C from Other retreats:

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